Keep You Camping

Your RV vacation is our priority.

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Spend More Time on the Road and Less Time in the Shop

Your RV vacation is our priority™. With our exclusive Keep You Camping program, you can travel with peace-of-mind knowing that you're covered. If you run into a Camping Critical issue, you'll get priority service so you can get back on the road in no time.*

CAMPING CRITICAL ISSUES:

Recalls
LP (propane) leak
Appliance failures
Power loss (110V or 12V)
Trailer brake or brake light failures

Head lamps or windshield wiper system failures
Interior or exterior water leaks
Slide room(s) not functioning
Fifth wheel RV jack failures
Any warranty issues within 30 days of delivery

Experiencing a Camping Critical issue? Call any General RV location during Keep You Camping service hours (Monday through Friday, 9 a.m. to 3 p.m.) and let us know you’re on your way! No need to make an appointment.

Most Camping Critical issues can be resolved the same day. If we need to order parts, they will be expedited to get your RV back on the road as soon as possible.

Bought Your RV Somewhere Else?

If we carry your brand and it’s still under warranty, you can take advantage of the program, too. Call General RV for more details.

For all other service needs or if your RV is not a brand sold at General RV Center, please use the My General RV app or call ahead to schedule an appointment.

NEXT STEPS

If you are experiencing a Camping Critical issue, find your nearest General RV location and call us when you’re on your way.
No appointment needed. Not a Camping Critical issue? Please make a standard appointment.

Find Locations

FIND YOUR LOCAL GENERAL

Learn More About Keep You Camping

KEEP YOU CAMPING BENEFITS

Spend more time camping and less time in the shop.

No appointment needed for Camping Critical issues. Just call ahead to let us know you’re on your way.

Receive priority service for your repair.

Reduced time waiting for parts. We can ship many parts directly to you for added convenience. Ask for details.

Receive a same-day inspection and repair plan. In most cases, you'll leave with your RV the same day.

WHAT TO EXPECT WHEN YOU NEED SERVICE

1. Take your RV to any General RV location Monday through Friday (9 a.m. – 3 p.m.) for a same-day inspection and repair plan.

2. Your service writer will communicate progress while we work on the repair or maintenance service.

3. As we service your RV, we’ll complete a comprehensive quality assurance check.

4. We will walk you through all RV repairs to ensure your satisfaction.

5. Once the repair has been completed, you can continue camping.

WHO IS KEEP YOU CAMPING FOR?

All customers who purchase an RV from General RV. If you bought your RV somewhere else and we carry your brand and it’s still under warranty, you can take advantage of the program too.

DO I NEED TO SCHEDULE AN APPOINTMENT?

Type of Service	Appointment Needed?

Camping Critical issue under manufacturer's warranty	No


Non-critical issue under manufacturer's warranty	Yes

Safety issues and recalls (brakes, LP wipers, headlamps) *services may vary and are subject to management approval	No

External work (insurance, accessories, maintenance)	Yes

HAVE PARTS SHIPPED DIRECTLY TO YOU

Some repairs may require additional parts that we do not have on hand and must be ordered. To help save time and trips to the dealership, smaller parts that do not require professional installation can be shipped directly to you.

KEEP YOU CAMPING HOURS

Monday through Friday 9 a.m. to 3 p.m.

Hours may vary from standard service hours.

If you have any questions about our Keep You Camping program or service please contact a service representative at your chosen General RV location.

CUSTOMER TESTIMONIALS

The service department is the best! Always make an effort to get us in and out quickly. Mike and his team are awesome!
Kenneth P.
Service tech went way above what to do to make me happy. Broken black pipe under the sink about ruined my trip. He quickly made up a new assembly.
Adam S.
We really needed help to fix our camper and you fixed it so we could enjoy our weekend. Thank you so much.
Brian L.
Service was great. Price was great. Friendly service from beginning to end. Have already told all my family and friends.
Chris W.
The service department handled a technical bulletin issued by the trailer manufacturer in a propmpt and courteous manner. I was in and out in about an hours time
Paul S.
Great customer service, especially the service department. Love that minor repairs have been done in a day and I'm back camping!
Jill B.
General RV got the job done and we were back on the road ahead of our expected time. Many thanks.
Louis T.
#1. They are honest which is rare in the RV world. Treated us like family. Thanks to General RV we will be back on the raod again.
Susan H.

*Keep You Camping hours, during which Camping Critical issues can be reviewed, are from 9 a.m. to 3 p.m., Monday through Friday. Must visit during these hours for same-day inspection and repair plans. All RVs purchased from General RV Center are eligible. RVs purchased from other dealers are also eligible, as long as General RV carries the same brand and it's still under warranty. Call your local General RV Center for specific guidelines regarding Camping Critical issues. All Camping Critical issues subject to approval by General RV Center. Some issues may require the unit to be serviced at the chassis manufacturer's location.