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RV Service
Part of being our customers’ premier RV partner means being there for them. When it’s time for routine maintenance or major repair work, our skilled RV service team can do it all.RV Service Technician
We are always looking for skilled technicians to add to our Service Department. As a technician, you will service, diagnose, and repair both new and used RVs. General RV technicians service the interior, exterior, electrical, HVAC, and plumbing systems; they do not service the chassis or engines. There are three distinct technician positions and each requires a different set of skills:
- Service Technician: Services, maintains, and repairs new and used units
- Pre-Delivery Inspection Technician: Prepares and inspects each sold unit prior to being delivered to customers
- Body Shop Technician: Provide fiberglass repair, painting and large exterior repair
Prior technical experience such as electrical, plumbing, HVAC, welding, and/or carpentry is desired.
“There’s a variety to your work and you don’t get bored”
“If you like working with your hands or consider yourself a ‘fix-it’ type of person, a technician job could be a great fit for you. You’re constantly doing different tasks and working on different units, so there’s a variety to your work and you don’t get bored. And you’re helping customers get on the road or back to their vacation, so they are grateful for what you do.”
-Peter, Warranty Technician
Service Writer
Service Writers play an integral role in the success of our Service Department. A Service Writer initiates RV services and repairs by verifying warranty and service contract coverage, developing service estimates, preparing repair orders, and providing customer service. Service Writers must listen to the customers’ description of issues and determine the best solution.
“My job is to serve as a go-between for the customer and our service department”
“When a customer visits the Service department, it’s usually because they’ve encountered an issue with their RV. They might be disappointed, worried, or even upset. I strive to be the calm, cool, and collected person they can turn to for help. My job is to serve as a go-between for the customer and our service department, so we can resolve the issue as quickly as possible and get them back on the road. I reassure the customer by giving updates throughout their service appointment and help make things right by reaching out to the appropriate parties for any issues that are covered under their warranty.”
-Mary, Lead Service Writer
RV Parts Advisor
A Parts Advisor works directly with our customer base to provide add-ons and RV parts. Parts Advisors are responsible for providing a high level of customer service and product knowledge to both internal and external customers.
“I am here to answer all their questions and help educate”
“First-time RV owners might be overwhelmed by our large selection of parts and accessories. Or they may not know what parts they need for their new RV. I am here to answer all their questions and help educate them about the products that will help keep their RV looking great. I’ll also recommend products based on their needs – like towing equipment if they plan on bringing along a dinghy. Because the average owner keeps their RV for several years, I get to see my customers pretty regularly and get to know them well.”
-Jim, Parts Specialist
Detailer
Detailers are responsible for cleaning, inspecting, and ensuring each new and used RV meets the company standard of quality detailing.
“We know you’re proud of your new RV, and we take pride in our work”
“We know you’re proud of your new RV, and we take pride in our work of detailing your new motorhome or trailer. Our team checks and cleans each unit, inside and out, to make sure everything sparkles and shines. Picking up your new RV is an exciting moment, and we want everything to be absolutely perfect before you arrive.”
-Greg, Detailer
Lot Relocation Specialist (Porter)
Lot Relocation Specialists are responsible for moving millions of dollars of inventory throughout the dealership lot in a safe and effective manner.
“I handle a lot of tasks behind the scenes to make sure the entire dealership runs smoothly”
“I handle a lot of tasks behind the scenes to make sure the entire dealership runs smoothly. This includes moving RVs in and out of service bays, organizing the inventory on our lot, and positioning display models. I have to move quickly and safely at all times. It takes time and skill to maneuver a 30- or 40-foot trailer, and I do it hundreds of times every day. If I can’t keep up the schedule, service appointments will get behind and the lot would be a mess. I serve a major role in day-to-day operations.”
-Nick, Lot Manager