What Our Customers Are Saying
We purchased a Prime Time Crusader from David Mann in November. David is a very knowledgeable salesman and took his time with us, showing us everything that he had in our interest range, what we needed and what we were looking for. The Huntley store didn't have the exact unit we wanted, so he brought one in from Michigan. I recommend David to handle your RV purchase, you won't be pressured or pushed into something you don't want. Thanks David.
Thanks Dave!! It was a pleasure!
-MARK- - Mark from Daytona Beach, FL
"Delivery went great....we will send more pictures in the spring. Thank-You Sandy Green" - Craig from Three Rivers, MI
I would like to tell you about the amazing experience I had with General RV. We decided to look into pop up campers after yet another wet tent camping experience. Since this was going to be our first RV we didn’t want to spend a lot of money. That led us to searching on Craigs List. After reviewing the list of campers from various years and in various conditions we decided that it would be best to check out a dealer. A friend who recently purchased a pop up at your White Lake location urged us to check out your website. I was quickly impressed by the selection and all of the photos of each unit. There was one pop up that caught our attention so I submitted a request for information.
I was contacted later that day by Mario in your Internet Sales department. He was very informative and was able to set up an appointment for me at the Birch Run location. He told me to ask for Chris when I got up there and recommended that I put a deposit on the unit in order to hold it. I spoke with Chris on Monday morning to confirm my appointment for that evening and I was assured that they were going to take good care of us.
When we arrived Chris set us up with Noah who showed us the unit that I put a deposit on as well as several other units. He spent just as much time with us as if we were looking at something costing over $100k. He truly understood our budget as well as what we were looking for in an RV and really took good care of us.
Then we sat down with Mark and he went over our insurance and warranty options. He even took the time to blow our daughter’s mind with a magic trick.
When we came back to pick up our camper, Noah greeted us quickly and let us know that it would be just a few minutes before we would go back to see it. In the mean time we wandered through the parts department and Lori quickly offered assistance and started showing us all the cool accessories that are available to us first time owners.
Mike then came out to get us so he could show us around the camper. We were blown away by how well he cleaned it up and had it ready to go. He took the time to show us everything and answer all of our questions. Again spending as much time with us as if we were making a much bigger purchase.
We hit a local campground the following evening and fell even more in love with our camper. So much so that we will be in it again next weekend.
To sum it all up, everyone we met along this journey was the full embodiment of what a family owned business should be. They were all generous with their time and made us feel that we are a part of the family. Even though it wasn’t a big purchase compared to the giant RVs on their showroom it was a huge purchase decision for our family and they understood that. I am grateful for all the folks we met at General and I can understand why my buddy recommended them to us. - Alan from Oxford, MI
Thank you Terry for a dream come true! We are from Montreal and after selling our pop-up, my husband and I were looking for something that would allow us to have the family around on summer weekends. Our pop-up could sleep about 8, so we needed something at least equivalent. My husband found the General RV website. Because of the great prices they have, we opted for a Tioga Ranger Class C motorhome that sleeps 10! No more hooking up. Just fill the RV and get going!
My husband started emailing General to get an idea of what to expect. Buying an RV from across the border can be a stressful experience. Never was one of our questions without response. Terry Bader was the person we dealt with. He took care of all the paperwork, picked us up at the airport, took us to our hotel and picked us up again in the morning! We had a 90 minutes training on our RV from Larry, to answer any final questions and God knows my husband had a lot of them!
What a wonderful experience. All went so smoothly from our first email to our going through the American and Canadian borders. We can't thank Terry, Larry and all the employees of General RV enough for making this experience so unforgettable. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking for a great price and outstanding service! Thank you, Terry, for making this experience so unique! - Nicole from Saint-Hubert, QC
We just wanted to take a few minutes to say thank you! Meeting you at the RV show in Novi was a life changing experience for us and so far the road we've traveled has been great. From our experience that day at the RV show with you and Josh Cooper all the way through every aspect of our purchasing experience everyone at General RV has exceeded our expectations. While everyone has been great and we know that there are a lot of people behind the scenes that have helped with this process and we have probably spoken to a few times, we would like to thank all of them! Once again, thank you for making this such an awesome experience. We already have lots of camping trips planned for this summer and a list of additional things we want to purchase so we're sure we'll see all of you often. - Robert
We went on our first trip this past weekend. It was amazing! We are so very happy with the coach we purchased!
I just want to thank Noah for all that he has done for us. We truly appreciate the friendly and helpful service he gave us. - Lori from Lapeer, MI
This was truly a timely gift from God. I so needed to be away and in nature for a few days. I needed something that would allow me to care for my frail dependent mother and still have a nature experience. An RV was the thing that allowed us to do this. This was my 1st RV experience, Mom's too! I called July 5th to inquire on my desired RV & need for wanting something that week. I had such an itch to get away in nature and behind just the RV I had researched and found out the RV was available! The rental rep I spoke to was as accommodating as well as the service tech that cleaned the RV. Mom and I had a wonderful and memorable 4 days - I'll never forget it. The timing was perfect. Thank you for making it possible for us to go. - Janice from Wixom, MI
We searched the internet and found this layout from Open Range that we loved. We found it in three different states at three different dealers. General RV in Michigan gave us a fantastic deal and saved us over $15,000.00. The trip was worth the deal! Thanks Matt! - Tommy from Richwood, WV
My wife and I had been on the search for an RV for just about a year. We ended up doing alot of Internet searching through north America & found the best selection of RV's @ General RV. I started chatting online line with Matt Olds "The Savings Ranger". Thanks to Matt, I finally had a decision made on the style of RV I was going with.
Then the big one, prices. This ended up being the easiest part of the whole thing. Matt was very forward with pricing and after getting the initial prices from him did further research and no one else was even in the ballpark.
We are from Edmonton, Alberta & have a one year old daughter. The unit we decided on was in Michigan. We thought it would be a good family trip to drive it 4000km across the country for a vacation.
Matt had to work for his money now, The Lindberg's were coming for their RV. He went more than out of his way to accommodate our schedules and lack of knowledge on what we were getting into. From cross border paperwork, prepping the RV, tracking us on our flights, picking us up at the airport, having everyone in place at the dealership to make an efficient delivery, taking us shopping for basic necessities & arranging supper for us, setting up the RV for the night (ready to go) in the dealership lot and arriving back at the RV early in the morning to ensure everything was good & brought the on site techs to the camper to answer any final questions we came up with through the the night. I would like all to know (including the dealership), How much time out of Matts personal schedule he put into this sale.
We would like to thank Matt Olds & General RV for all of the "Extra" efforts put into this experience. I would strongly recommend that if you are in the market for an RV to contact Matt & I for one would not put the extra effort into looking anywhere else again on my next purchase. Thanks Matt. - Tim from Edmonton, AB
Sherry We love our new RV! Thanks for helping us. - Rod from Brighton, MI