Administrative SupportFrom receptionists to office managers, it takes many people working behind the scenes to ensure a seamless, first-class experience for our customers. These hard working team members are responsible for a wide range of duties.
A Receptionist plays an extremely important role at General RV as they provide the first point of contact for customers. It is our goal to provide customers with excellent customer service from the moment they call or enter one of our 13 locations. A Receptionist greets showroom customers and directs them to the appropriate departments, in addition to doing general office work.
“We strive to make our customers feel like family”
“As a receptionist, I’m one of the first people our customers interact with so it’s important that I make a great first impression. That means demonstrating our company Values, including appreciation, commitment, passion and integrity. We strive to make our customers feel like family, and we try to create the best experiences for our customers. The culture at General RV makes that possible.”
An Office Manager is responsible for a wide range of duties and requires a high level of confidentiality and professionalism. Some of these duties include but are not limited to: being responsible for managing the HR functions at the store level, processing new hire paperwork, and providing general office assistance to store managers. Additionally, the Office Managers act as a liaison with the corporate office to provide monthly expense reports, credit card statements, petty cash fund, and other miscellaneous items.
“The relationships I’ve built are what enable me to do my job effectively”
“I like to think of my job as air traffic control. There are a variety of things to be done and deadlines to meet, so staying organized is important. But it’s just as important to have great people skills when you’re working with so many different personalities. As an Office Manager, I serve many internal clients. This includes associates at the store to managers from the corporate office. The relationships I’ve built are what enable me to do my job effectively.”
-Sherry, Office Manager
A Title Clerk at General RV plays an integral role in ensuring the sales process is finalized. The Title Clerk is responsible for providing a high level of service to both internal and external customers while ensuring that all federal and state regulations are followed. A Title Clerk processes paperwork from the Sales and Finance Department, verifies all information regarding the unit sold is accurate, and submits all legal documentation to the state.
“Attention to detail is the key to success in my work”
“Owning an RV and traveling full-time is a dream for many but it takes people like me to make that dream come true. Just like buying a new car, before a customer can leave our dealership, there is paperwork that must be submitted and some legal boxes to check. Attention to detail is the key to success in my work. By verifying all title information is accurate, and that all state and federal regulations have been followed, I’m helping our customers begin their RV journey the right way.”
-Beth, Title Clerk