Last Updated on September 16, 2021 by Christina
At General RV we are always trying to leave our customers fully satisfied. We want their RVing experience as well as their experience at our stores to be as great as possible. Below is what one recent customer had to say about their experience with us:
I would like to tell you about the amazing experience I had with General RV. We decided to look into pop up campers after yet another wet tent camping experience. Since this was going to be our first RV we didn’t want to spend a lot of money. That led us to searching on Craig’s List. After reviewing the list of campers from various years and in various conditions we decided that it would be best to check out a dealer. A friend who recently purchased a pop up at your White Lake location urged us to check out your website. I was quickly impressed by the selection and all of the photos of each unit. There was one pop up that caught our attention so I submitted a request for information.
I was contacted later that day by Mario in your Internet Sales department. He was very informative and was able to set up an appointment for me at the Birch Run location. He told me to ask for Chris when I got up there and recommended that I put a deposit on the unit in order to hold it. I spoke with Chris on Monday morning to confirm my appointment for that evening and I was assured that they were going to take good care of us.
When we arrived Chris set us up with Noah who showed us the unit that I put a deposit on as well as several other units. He spent just as much time with us as if we were looking at something costing over $100k. He truly understood our budget as well as what we were looking for in an RV and really took good care of us. Then we sat down with Mark and he went over our insurance and warranty options. He even took the time to blow our daughter’s mind with a magic trick.
When we came back to pick up our camper, Noah greeted us quickly and let us know that it would be just a few minutes before we would go back to see it. In the mean time we wandered through the parts department and Lori quickly offered assistance and started showing us all of the cool accessories that are available to us first time owners.
Mike then came out to get us so he could show us around the camper. We were blown away by how well he cleaned it up and had it ready to go. He took the time to show us everything and answer all of our questions. Again spending as much time with us as if we were making a much bigger purchase.
We hit a local campground the following evening and fell even more in love with our camper…So much so that we will be in it again next weekend!
To sum it all up, everyone we met along this journey was the full embodiment of what a family owned business should be. They were all generous with their time and made us feel that we are a part of the family. Even though it wasn’t a big purchase compared to the giant RVs on their showroom it was a huge purchase decision for our family and they understood that. I am grateful for all the folks we met at General and I can understand why my buddy recommended them to us.