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I just purchased an RV at your Wayland store and felt compelled to tell you what a great experience it was. I'm from Washington State and my company will be in Michigan building a new gas refining plant for a number of months. I have spent some time looking at RVs in Washington and came away from that experience feeling like RV dealers were like used car sales operations. I'm sure that you realize General RV is far from that. General RV's well-oiled machine and employees must be making your operation very successful even in these tough economic times. My first evening in Michigan, I got on the internet and sent an inquiry to General RV. By mid-morning I received a call from Mike Damico who was very interested in answering any and all questions that I had. I discussed a few issues with him and told him that I was interested in looking at a trailer at the Wayland store, but had limited time. He told me that he would call Bruce the sales manager at the Wayland store and let him know that I was going to be there that afternoon. We all know how that usually works out! I walked in the store and asked for Bruce and he was there and understood what I was looking for and that I had limited time. As a company owner, I knew he really didn't have time and told him to put me with one of his sales people. He introduced me to Paul Barager. What a gem! Keep him happy. He most definitely knows how to work with people. We looked at a few trailers and I let Paul know that I would contact him in the AM with what I was going to do. I called Paul this morning and told him what I wanted to do and when I would be there. I arrived at the store and they were already working on the trailer. I signed the paperwork and the deal was done. Tomorrow morning I'm on a plane back to Washington and feel very confident that when I get back in ten days everything will be ready and I can hook up and get to the job site. I felt compelled to let you know that you have one great operation and you don't just have employees, you have people that are very concerned about the success of the company. I apologize for the long e-mail, but I have not had an experience like this one for some time! Best Regards and I will drive the 2,000 miles when I'm looking for another RV! Mike JAF Enterprises, LLC
Mike Funk
WA