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Read What Our Customers Are Saying...
Cynthia,I just want to thank you again for all your help, in getting the right trailer for us, since our first choice was already spoken for, we were truly meant to have the trailer we got, the one that you recommend, as a second choice, you have made the process of buying a trailer from out of state, completely worry free, I am impressed that you went that extra mile to help us, and we do plan on buying a 2nd 5th wheel, at a later date, and you don't have to guess who I am going to call? Your customer service skills are 5 GOLD STARS in my book!!! General RV's are lucky to have you Thanks again Judy Wright, Moberly, MO
Judy from MO
I want to thank all those involved, from my salesperson, to the VP of Operations, to the service personnel. Thank you General RV for taking the necessary and the above and beyond steps to make our family comfortable in our new purchase and for helping to bring this problem to a satisfactory resolve. I will tell anyone I know who is interested in purchasing to go to General RV. I will be a return customer for a very long time.
Jerry & Sarah from MI
Everything went off without a hitch. I brought my daughter with me as she wanted an adventure. We love our Jayco and the service we received was excellent... Thank you. The trailer is beautiful as you said, with lots of room for our family. We are getting ready to move it north to our permanent campsite on Friday. The planning has already started inside "The Creaming Eagle" (that's our name for the trailer now) to make it our own. Thank you Cynthia for helping us find a quality trailer at a price we could afford. I know we will enjoy it for years to come.
At this time I would like to tell you what a great experience we had buying a motor home from your facility. Your staff, Brian Sinatra and Adam Watterson were exceptional in helping us in every way they could. We are not forgetting you, thank, as you were there to take the work order right up to see that it was done. We will recommend your RV Center to any and all in our travels.
Roland & Jan from MI
I just wanted to let you know the outstanding service I have been receiving from one of your employees. Terry Bader is one of a kind and in my opinion he is the best salesman I have came across over the last few months. My wife and I have been looking for some time now and Terry had done everything possible to help us. He has gone the extra mile and found out everything I need to know about trailers. I know there is no deal yet but that's not important right now. It’s all about Terry and his service he is providing. Excellent staff , #1 in my book.
Gary from MB
My wife and I could not be happier with our purchase! We truly enjoyed traveling this summer in our new RV. Sandy Green was excellent at assisting us on our purchase. Her attention to detail was also noted in ancillary purchase of curtains and additional battery capacity. We were also quite please in dealing with Kamal Miller. He was a joy to work with and very friendly and up front on matters of financial nature. I would highly recommend General RV to others.
Rich from ID
I ask that you give Jill all the credit in the world for presenting your products in a low key, no pressure, fun and informative matter. She is the difference in your business department. Rusty is a huge asset to General RV and is worth whatever you pay him and more!! It is because of people like Rusty and Jill that will make your company successful.
Nick & Corina from MI
I own an RV and tow car that are equipped with the Smart Tire System. I needed a replacement for the sensor on my tow car. I went to the Smart Tire website looking for dealers. They had you company listed. I went to your website and found that your Wayland, MI store was on my route in Michigan. I called the store and was eventually connected to Carol in the parts department. She was very helpful. Several days later, I called her again and she explained that after several calls Smart Tire never responded to her calls. I found a source for the parts and called her again. We talked for a few minutes. She said that she would talk to her service department and contact the other stores to see who the ability to repair and reprogram the system. If she found someone who could do it in the time frame that I have available, she would email to me the information. Carol was always very pleasant and helpful on the phone. Her efforts went beyond just doing her job. Thank you.
Ed from TX
Just want to thank you for your time and patience with Sally and myself last Friday. I would never admit that I was nervous when Sally took the coach for her test drive but you made her comfortable and now I can't get her out of the driver's seat. Please thank Daryl and Brian for their work also. We realize it was the start of the holiday weekend and we are certain everyone wanted to get out early.
I do believe there is always room for improvement, but with General RV Center, I don't know where you can improve. You guys are outstanding!!!