Read What Our Customers Are Saying...

2008

Good morning Terry, things went well. The delivery people were very pleasant, and as for the 5th wheel we are extremely pleased. We are waiting for some 50 degree whether so we can hit the road. If you ever have someone who is hesitant to purchase via internet, I would be happy to give you an A+ rating. Again I am sure we will have questions later, but thank you for everything!   Pete Jepsen - Wixom Location

We recently purchased a new 5th Wheel RV, our salesman was Ryan Swiney. We had a unique situation that delayed delivery for quite a while, and Ryan and the rest of your staff at your store were extremely patient and udnerstanding, everyone was very professional in handling this sale. We were recomended by close friends that General RV in Brownstown was the place to buy our next RV, and they were 100% correct! Thank You.   David & Vicki Franco - Brownstown Location

2007

I can only say that Anna and I have done nothing but rave about the General RV experience. I know for sure that our next coach will be through Gordie and your store. I also know that several of our friends have been very impressed with what we have told them of your Organization's, and your own personal commitment to make it right!    Doug & Anna - Wixom Location

I would like to comment on how helpful everyone was throughout the transaction of my Sunline Travel Trailer. We especially want to point out the great job done by the service man John who did our walk through and showed us how everything works. He was very complete and thurough.    Dennis & Lynn Copenhaver - Wixom Location

My husband and I just purchased a RPM Xtreme over the weekend from your store. I just wanted to tell everyone Thank You, and our sales rep Lori was just awesome, she made a large purchase seem fun and easy and she was so helpful! Chris and John were also helpful and great. We're hoping to pull our new RV out for a few days this week. Again just wanted to thank you all for your help and being patient with all of our questions. I would highly recommend your dealership to anyone interested in a purchase! Thanks again and as Lori would say, "Happy camping to all!"   Barbara Brown - Wixom Location

I have purchased boats, campers, cars, and homes for close to 20 years now, and have never had an experience buying a large item that was as smooth and professional as when i purchased the Starcraft from you last week. your operation is a class act that should be the norm, but is the exception. Your sales people, receptionest, and service manager are excellent! As an executive who employs people in 22 states as well as Canada, Mexico, and Europe, I can appreciate a business that is managed well and runs efficiently. It always starts from the top. I thought you'd want to know what a great job you have done and what a great team you have!   Paul Casaceli - Brownstown Location

I must say that Curt and his gang are awesome! We had an issue last week when I filled the PureSport with water, so I called Curt at 7:30pm Thursday night and explained the apparent winterizing problem. he met me at 8:30am Friday and replaced the water heater and repaired the main tank outlet and had me back on the road by 2:00pm. Thank you, you cannot beat the service team at General RV!   Duane Baker - Wayland Location

2006

I had seen numerous RV dealerships, and many have caught my attention and interest enough to want to stop and go inside. The dealership created that feeling, starting with the huge inventory, the ease of location, obvious care and presentation of the building itself and clean, neat and courteous people, which was real customer service.    Official Monaco "Secret Shopper" - Wixom Location

They were great and courteous to us! We will always return to General RV in Birch Run.    Theodore Wauters - Birch Run Location

I also know sometimes appreciation is not expressed at the end of a project, so once again, I'd like to extend my thanks to you, Chris, Ray and the service department employees that helped to make my "bad" experience a thing of the past.    Darlene J. Roy - Mt. Clemens Location

I appreciate the attention and service from you and your sales staff. I find it rare and unusual when a company and its employees deliver on the promises that were verbally made, along with contractual agreements.    Robert Witmer - Wixom Location

I just wanted to thank you very much for your service department. I was pleased with everything especially Bob in Service.    Howard Bloris

I would like to say something about the service staff at the Waterford General RV. My family and I have been buying RVs for about 30 years, I think, 6 of those have been from Waterford (General) RV. The reason for this is the people at this store, they always go above and beyond what they need to do to satisfy the customer, especially the Service Managers, Al Swears and Bob Minton.    Bill Judge - Waterford Location

Thank you for fixing our fridge, it seems to be working great! I really appreciate your concern. It is amazing how stubborn some of these things can be! Thanks again for the very fair price of the repair!    Gary Lange -
Waterford Location

Just a note (to) Gordie to let (him) know the wife and I appreciate the service you and the other people at General RV gave us. The gentleman in finance was very helpful in answering our questions and had a lot of patience with me.    Al Koof - Wixom Location

It's nice to know that there are good, reputable companies out there who will do everything they can to make someone's day a little easier. We appreciate the effort, and would not hesitate to recommend you to anyone we know.    Sue Lyons - Birch Run Location

We will be purchasing another motor home in the future and you can be assured that we will be driving only to Birch Run to make our purchase. Thank you again for the reliable service and thank Troy for making our repairs go as smoothly as they did.    John and Janice Wood - Birch Run Location

This letter is to express our gratitude and accolades to your Service Manager, Chris Dietrich. Over the years, he has consistently demonstrated to us an uncommon dedication to true customer support and doing "the right thing".    Lynn and Jeff Streets - Wixom Location

2005

WOW, what customer Service. I was preparing to book a hotel room or simply forego our family vacation. Instead Bob went to bat for us and got the problem fixed within about 4 hours.    Timothy M. Currier -
Waterford Location

The team at Brownstown has done an outstanding job getting us into the RV scene. We have had it back for minor routine service work and each time it has been serviced correctly and ready when they said it would be.    Paul and Linda Cooper - Brownstown Location

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