What Our Customers Are Saying about Genreral RV

It is a pleasure for me to write this letter of commendation on behalf of several of your employees in Orange Park, Florida, who have displayed exemplary and professional service to me and should be commended. These individuals are Alan Dulberger, Harry Rosenburg, and Frank Krawczyk. I have been a RV owner for more than 13 years and love it. My first RV was purchased with Dick Gore. My second was purchased directly from Gulf Stream that I purchased directly from the factory. Both were class C's with no slides. My wife and I are members of FMCA and two other RV groups and we RV about 8 times a year and quickly realized we needed a RV with slides. One reason is that we go to Wisconsin at least one month a year and needed more inside room. For almost a year we went to several Camping Worlds, other RV companies, Winnebago and others to find the right one for us. We went to General RV in Orange Park and there were met by Harry Rosenburg who was an exceptional listener to learn of our desires. He spent a great deal of his time education us on what RVs were out there and available. He showed us many RVs that met our desires. Frank Krawczyk complemented Harry's presentation and finally within a month we were convinced to purchase a Winnebago Vista. Alan's involvement and advice closed the deal. We were extremely impressed with the professionalism and uniform presentation of all three. This past week we went camping with our local group, The Trekkers, and loved every moment. Our friends were equally impressed with out RV. We are very pleased that General RV is here in Orange Park and look forward to a long relationship.
Lee Witter
FL
Find a Vista 30B like ours

Just a letter of thanks - I wish to express my gratitude for the prompt response to my e-mail inquiry for assistance which I wrote last Sunday. The next morning, I received a telephone call from Chuck from the Orange Park, Florida branch giving me assistance to the problem I wrote about. He was very thorough and friendly. As I indicated to him, my perceived blockage in the grey water tank proved to be just a mistake in labeling the black and grey water flush valves to the tanks. I have already corrected the labeling that appears on the outside of the RV just above the valves. Thanks again for your quick response to my inquiry. Sincerely,
Thomas Bradley
MI

Chris Dietrich took care of every problem we had with our Monaco Cayman and gave us an invaluable education on workings of the RV from bumper to bumper. Working with Chris was a pleasure and we were impressed with his knowledge and most of all his integrity. He is a valuable asset to your company and we appreciate the way he took care of us. Our next coach will come from General RV, but not without some valuable advise from Chris first.
Andy & Joann Hill

Dear John, Walter & staff: We would like to thank everyone for all your help with our pop-up. Everyone was so helpful and friendly. We would like to let you know how much we truly appreciate your pleasant staff and our experience with you. Thank you again!
Larry & Karen Gallo
MI

Mr. Schultz. I would like to take this opportunity and say "Thank you". I had an issue with my refrigerator on my Fleetwood Wilderness Lite camper. I called your store and talked to Barbara about having service performed and having my refrigerator checked out. Barb had informed me that you have an open door policy about drive in service. I told her that I would be to your store location sometime after noon. When I pulled into your store and into your yard, I was greeted by Candice one of your service writers and Don one of the mechanics, or technicians on duty for the day. I was treated with respect and they listened to my problem and concern about my refrigerator not working properly. I was put at ease and given an absolute warm welcome with coming into your store for service. Candice informed me that my refrigerator was actually a model that had a recall, or service notice on for an upgrade. Don performed the upgrade, recall notice on it and then checked out the system and found that I had a faulty electrical sensor. While having the service performed on my camper, my family and I walked around your show room and parts accessory area. I purchased a few items while I was there and ordered the part for shipment to my home. While we looked around your showroom at the floor models your sales staff were very professional and friendly to us. We were not hassled about having someone follow us around, we were not bothered while we looked in and around your models. We spoke to a couple of your sales people on the floor and made comments on how nice it was not to have someone trying to pressure sell us. Amanda in parts was very friendly and courteous to my daughter and my family. Amanda was very helpful in getting my part ordered and shipped to my home and taking care of the parts that I had picked up in your accessories area. I would like to take this opportunity to say "THANK YOU" to your whole store. I would like to thank the service department, parts department, and sales department for making me and my family feel very welcome in your store and treated with respect the entire time we were in your store. You should be proud of the job that your people are doing to keep customers coming back. I have since and will continue to order my parts from your location and if service is needed and I am heading your way, I will always stop in your store for help. In the future when I need to upgrade my camper, I will be coming to your location for my next camper. Thank you for such a great experience.
Vernon Wilson
MI

I just purchased an RV at your Wayland store and felt compelled to tell you what a great experience it was. I'm from Washington State and my company will be in Michigan building a new gas refining plant for a number of months. I have spent some time looking at RVs in Washington and came away from that experience feeling like RV dealers were like used car sales operations. I'm sure that you realize General RV is far from that. General RV's well-oiled machine and employees must be making your operation very successful even in these tough economic times. My first evening in Michigan, I got on the internet and sent an inquiry to General RV. By mid-morning I received a call from Mike Damico who was very interested in answering any and all questions that I had. I discussed a few issues with him and told him that I was interested in looking at a trailer at the Wayland store, but had limited time. He told me that he would call Bruce the sales manager at the Wayland store and let him know that I was going to be there that afternoon. We all know how that usually works out! I walked in the store and asked for Bruce and he was there and understood what I was looking for and that I had limited time. As a company owner, I knew he really didn't have time and told him to put me with one of his sales people. He introduced me to Paul Barager. What a gem! Keep him happy. He most definitely knows how to work with people. We looked at a few trailers and I let Paul know that I would contact him in the AM with what I was going to do. I called Paul this morning and told him what I wanted to do and when I would be there. I arrived at the store and they were already working on the trailer. I signed the paperwork and the deal was done. Tomorrow morning I'm on a plane back to Washington and feel very confident that when I get back in ten days everything will be ready and I can hook up and get to the job site. I felt compelled to let you know that you have one great operation and you don't just have employees, you have people that are very concerned about the success of the company. I apologize for the long e-mail, but I have not had an experience like this one for some time! Best Regards and I will drive the 2,000 miles when I'm looking for another RV! Mike JAF Enterprises, LLC
Mike Funk
WA

Sandy, Hi, just was going through older emails and came across yours. Not sure if you remember us but we came over to Birch Run to purchase our Cambria last March. We have enjoyed it thoroughly and are looking forward to getting back out with her. I will tell you that there is NOTHING quite like waking up in the morning and being able to ride our mountain bikes right from the front door!!!! She did tell me that her name is Gretta!!! We managed to put 8,000 miles on last year alone. Hope things are going as well as can be expected with the economy. Thanks again for everything. Linda Garvey
Linda Garvey

I just wanted to write a little note to say you have two Outstanding Employees at your Mt. Clemens store. They are Mr. John Demick and Ms. Christina Foxhall. Both of them went the extra mile to make sure everything was to our satisfaction on the repair of our motor home. It is no wonder that General is number one in Michigan. With employees like them and the way they treat their customers, you definitely will have repeat customers. This was our 5th purchase from General and I know if there is another one in the future, it will also be from General. We will surely recommend that our friends buy from your stores. Thanks.
Rodger Smith
MI

Edna, Thank you so much for the wonderful experience we had purchasing our 5th wheel from General RV. The staff at General was great! We would like to make special mention of your delivery driver, Frank. He did a great job in the most adverse conditions. The night before delivery we had two inches of rain. The ground was saturated and soft. It was still raining and close to freezing when he arrived. Despite the rain, which at times turned to sleet and the wind and the mud, Frank kept a cheerful, positive attitude. It took almost three hours and a tow truck to position our unit! We will defiantly suggest General RV to all our friends. Thanks again.
Raymond And Betty Nolff
MI

Joe Weider, We highly recommend a promotion to Jim Morris sales representative of the Canton, Ohio, General RV center. His great knowledge and outstanding service must be well recognized. He is an excellent sales person with great potential for your sales to always continue to grow. Our purchase of our new RV from Jim was great , very professional . Jim also has the sincere concern of what it takes to be successful in todays sales. From Estelle Zacharyasz, over 23 years in sales and Jeff Hintzman, Master sales trainer United States Army, Ret. (25 years of service USA). Thank you of your time & Support.
Jeffrey Hintzman
AK

This letter is to compliment Dave Gornall for an excellent job in representing your company. I have been searching for a travel trailer for several months and have looked at many trailers and talked with many sales reps. Dave Garnall has gone beyond what one would expect in assisting me locate the perfect trailer. I felt confident in the information that Dave provided and his suggestions were excellent. This was not necessarily the case in my dealings with other companies and sales reps. You have an excellent salesman in Dave and I would recommend him and your company to anyone. Dave, we met with Paul Barager in Wayland and bought the Keystone. Paul was a great help and did a great job. I can't thank you enough for all your help. I have looked at MANY trailers over the past couple of months and you and Paul were the most helpful sales reps that I dealt with. The Keystone that you found was perfect for us and both of us are excited to pick it up. Thanks again!
Dale Metts
MI

Lori, We just wanted to take the time to thank you for all your hard work in helping us achieve our dream of owning our first camper.Your professionalism really made our buying experience incredibly easy. You went all out by making us feel so completely comfortable with every step of the process. We can only hope that we can return the favor and get the opportunity to refer more buyers to you, because you are very trustworthy and definitely deserve it. We will always be your customer. Thanks Again. The Bargy Family.
Jason Bargy
MI

Sue and I would like to thank you for your effort in finding us the trailer we've been looking for. That Tuesday we drove from Muskegon to your location in Wayland wanting to buy a trailer we found online only to find out that it had been sold earlier that morning. You took the time to search your vast inter-company data base to find us the trailer we've been looking for. The trailer was delivered on 3/27/2009 and was everything we had expected it would be. We would also like to thank your staff members that prepped the trailer for us, for their courtesy during the inspection process. All items needing attention were fixed or replaced (awning and some minor fixes inside) before delivery. Thank You.
Daniel Hilton Jr.
MI

General RV Center of White Lake, Michigan, completed some work on my Eagle and it is evident that the services technicians assigned paid special attention to detail, thus providing me with the confidence that the overall repair was quality driven. I wouldn't have any reservations taking my trailer back to General RV Center in the future should the need arise and I will also inform others of the service I received.
Robert Chamberlain

The purpose of this letter is to compliment you and your staff on the way they have handled our before, during and after sales experience. As first-time buyers, we faced a number of up-front concerns:i.e. given there are so many makes, models and dealers to choose from, how could we be sure we were making the right choice. The patient "hand-holding" provided by your sales staff, Bill Brown in particular, allowed us to overcome these concerns. Bill spent the better part of 15 months meeting with us, reviewing alternatives and answering a myriad of questions. The end result was we wound up with the size, make and model that appeared to best suit our first-time purchase needs. Bill made it clear that follow-up questions were to be expected and he assured us that there was no questiontoo large or too small to merit his attention. He has been true to his word. As you know, the service department is as critical to the overall sales experience as the original purchase itself. As with your sales staff, your service department worked closely with us to address any service situations that arose during the first year of operation. Our favorable impression of your company goes beyond any one individual. Throughout our dealings with your company we have been left with the impression that the management and staff of your Mt. Clemens location appear to truly enjoy what they do. This enjoyment carries over to the quality of care they provide to customers, which is especially admirable during tough economic times such as these. Again, our compliments to you and your staff and we look forward to continuing our relationship with you in the future.
Stephen And Judith Luedecker
MI

Hi! We had the opportunity tocamp in our new pop-up several times this summer. We found the pop-up easy to set-up and take down. We enjoyed camping in it and are very happy with our purchase!
Leroy & Barb Derr
MI

We just wanted to say "Thanks" to Blair for all the help he gave us in getting our fender for our Jayco 5th wheel. He provided us with an excellent level of service that is rare today. Thank you!
Mike & Jan Anderson
MI

On September 17, we took possession of a 2009 Winnebago Adventurer 38N, located at your Wayland dealership. This message is to inform you of our extreme satisfaction with both the motorhome and with the level of service provided by all personnel at General RV Center. We are back in Iowa and, after driving through the UP and Wisconsin have added over 1000 miles to the coach. With only minor items to deal with, we are very happy with the 38N. On arriving in Wayland last Tuesday morning, we were greeted by Bruce Ter Veen. He made us feel most welcome while giving us a preliminary tour of the coach and of your store. Through the course of the day, Bruce answered questions, provided advice and gave information on camping spots in Michigan. Al Aschaberg, Business Manager, was thorough and efficient in closing the deal and selling us extended care packages. Jim Guinn, Service Advisor, was most helpful in resolving service issues during the following days. In addition to these gentlemen, we were impressed by the positive, cheerful and helpful attitude of the service manager (Hank), his technicians (including Josh, who gave us our final walk-through) and the parts store personnel. It's obvious that you have developed a team of knowledgeable people who believe in and support your business. Thanks to you and the people at Wayland General RV for making this major expenditure a positive and painless experience.
Larry And Ilene Mclain
IA

I was looking for something to fit my family better than the pop-up camper that we have right now. I found it at your Wixom General RV Center! The salesperson was great!! His name was Bob Andrews and the finance lady, Phyllis, was a joy to work with. They both are wonderful assets to your company and we did find an RV to fit our family and they even took our pop-up as a trade-in! I am very pleased with the service we have received and we will be enjoying our new camper when we pick it up on Wednesday!!!! Thank you,
Julie Morin
MI

Walking into your RV Center near Akron, OH in July, was like a breath of fresh spring air after having just exited one of your competitors. Although I did not spend one dime in your business, your employees were outstanding! They were very informed, courteous and answered all my questions. Thank you for being a “bright light” in the R. V. industry. Respectfully,
Bob Smith
OR

Just a little note to let you know about our experience at the General RV Center in Wayland, MI. Bruce TerVeen and his staff did everything in their power to help my husband and I trade in our 2008 Outlook for a new 2010 Outlook, built to our specs and stay within our budget. The service and training we received in the transition was fantastic. General RV will always be our contact for all our RV needs in the future. Everyone was very helpful and we will recommend this center to all our friends. Sincerely,
Connie & Jerry Gbur
OH

I just wanted to let you know that I was extremely appreciative of the service I had received by your associate, Cathy Kleckner. When I had called in before the Memorial Day Weekend Holiday with a concern with my flooring on my trailer, I had spoken to Cathy and she exhibited outstanding customer service manors. She quickly attended to my needs only to have Service Director Chris Dietrich contact me to assure me that any work that was needed would be done in a professional and speedy manor. After the calls, I was surprised and pleased. On the day of picking up my trailer at Walden Woods Resort, Cathy was thorough in the service diagnosis and estimate time for repair. Well let me say that since receiving my trailer back, my flooring and the other minor warranty repairs that were corrected have stood up with no issues, resulting with no anxiety, but rather total enjoyment. I write this because I truly believe that compliments should be caught and made aware of, not just negative criticisms. And in this case I write because I feel that Cathy should be recognized for her outstanding customer service support and Chris for his managerial follow up and attention to detail. My wife and I were originally skeptical torwards General RV, but through the commitment and service support I had received, my skepticism has turned to satisfaction. I commend Cathy Kleckner for her outstanding customer service. Kind Regards,
Tom & Deanna Mac Ritchie
MI

To the White Lake Service Department, Thank you so much for fixing our fifth wheel slide out. In less than 24 hours you had us back on the road again, so that we could enjoy our family vacation here at Jellystone Park! Thanks again. The West family.
Andrew West
MI

We would like to thank Dominic, Jill and Melinda from the Birch Run store for being so wonderful to work with. We are really enjoying our new fifth wheel. Thank you again guys for all your help in finding us the perfect fifth wheel.
Robert And Lorna Honeycutt
MI

This quick note is to let you know how well Lori and Jeff are taking care of your customers and your interests. We were moments away from completing a transaction on renting a Class C RV with one of your competitors, when I got a sick feeling in my stomach about the way the transaction was going. At that last minute, we decided to contact Lori and rent her only available unit which was one of the Damon Daybreak 35' Class A motor homes. Although the unit from General was more expensive than your competition, I could tell from talking to Lori that she'd been through the process (successfully) many times and knew what questions we were going to have. I didn't need to ask 99% of the questions that I had in mind because she'd answered them all in presenting the information to me. Her professionalism and pleasant demeanor comes through extremely well on the phone which prompted us to rent with General. She had everything ready and waiting for us when we met her in person the morning of our rental. The hand-off from Lori to Jeff was seamless. Jeff took us outside and walked us through the unit before we set out on the road. He did a very complete walk around showing us every item that we might end up using. When we returned to the dealership on Friday morning, Jeff took care of us right away, doing a quick walk around to make sure everything was ready for the return. I've worked at several auto dealerships and have sold a variety of products which relied heavily upon strong customer support. You have a great staff, which will in the long run, make you and the dealership quite successful. Thank you for your great service.
Mark Hunsberger
MI

I just wanted to thank you for the great experience. We normally rent from Cruise America. They do not seem to have enough equipment, or time. I wish I could find something to complain about, but Stacey helped us out and got us on the road in a great looking unit. She went above and beyond to help us. She is one of your company’s best assets and one of the reasons we will be returning for another rental in August. We rent about 4 times a year and it will all be with your company from here on out. Thank you again and see you in August.
Rick Foreman, Jr.
MI

We started our search for the perfect RV for our retirement about 15 months ago. We narrowed it down to the Winnebago View and the Four Winds Sprinter. The "U" shaped dinette sold my wife. We went to your dealership in White Lake and talked to Ron Harding. I was surprised to find your company was price competitive and although we had a few rough spots, we made a deal. Jeremy Miller, Sales Manager, was a great help and showed sincere concern for my issues. We picked up our RV at the end of July last year. We purchased a Four Winds Chateau Sprinter and took off on a six week trip. We had a few problems and Stoney at Four Winds was great at helping us out. Upon our return we had some issues and Ed Sadilek, service manager, took care of our problems. Ed's entire crew is outstanding. Bob is very pleasant, knowledgeable and eager to help solve my problems. Dwight did our walk through and did an outstanding job. Very polite and eager to be sure we had the information we needed. On our last visit, Daryl addressed our problems and explained everything very well. He was very polite, helpful and seemed to be very knowledgeable. The entire staff at the White Lake location is great. Everyone is very pleasant, professional and eager to serve. I am active on the View/Navion Yahoo forum and have tried to pass my experience along. I hope you have some way to recognize your superior employees. The entire staff at White Lake is superior, especially Ed Sadilek and Bob in Service and your Sales Manager, Jeremy Miller. I will be sure to tell as many people as I can about them.
Terry & Sue Duffy
MI

Hi, Terry and Phyllis! Thank you for all your help. The 5th Wheel is wonderful. We are delighted. You gave us great service.
Patsy Silva
CA

I wanted to thank you and your staff for assisting one of our employees with her family's recent purchase of a Terry Resort 24ft. travel trailer. Leah and her husband Eric were extremely happy with the service they received in your Birch Run store and especially liked working with their salesperson, Daren Hawley, Leah told me that Daren was very easy to talk to and extremely knowledgeable about the product. Leah was really impressed when Daren treated her young daughters like little people and answered questions asked by her 4 year old. Freedom One routinely reminds our employees that it is important to patronize our clients. I'm glad Leah and her husband chose General RV fir their RV needs. Sincerely, Roberta Angelo, VP Client Relations Freedom One Financial Group
Roberta Angelo
MI

Sandy, I wanted to take the time to tell you thanks. I know this whole deal was a rush and I appreciate the dedication you gave it. I also wanted to tell you that I'm a member of two separate camping forums that consists of approximately 10,000 members. Many of them have dealt with Lakeshores and Holmans in the past and that seems to be the two dealers recommended by the main body of the forum. I, however, am one of the few who have had any experience with General RV. Anyway, I certainly plan on throwing your name out and how, without hesitation, you beat a price quoted by Holmans. The sales staff in your Ohio branch was courteous and appeared to very approachable. Please tell the management that I want to compliment Terry, the gentleman who gave me the walk-through. He appeared to be very knowledgeable and was extremely helpful. I had never towed a fifth wheel before, much less hooked one up. Terry not only walked me through the features in the camper, but he showed me how to hitch and unhitch the trailer with ease. You guys seem to have a top notch operation and I won't hesitate to recommend you to others. Thanks again and I'm sure that in a few years we will be doing business again. Mike
Michael Petti
NC

I just wanted to let you know how delighted I was with the service I recently received from Bob Good in the Parts Department at your Brownstown store. I was in need of new roof vents to replace the broken covers on my travel trailer. Bob was very patient and really went over the top to help me with my problem. He explained to me why they had failed and also what could be done to prevent it from happening in the future. He also took the time to explain how the repair should be performed. Because of Bob, I will now go out of my way to shop at General RV.
John Gsellmeier
MI

I'm writing you to thank you for the excellent sales & service at your General RV store in White Lake. More specifically, the kind, warm, expert & professional help we received from Ron Harding. We really appreciate his help in finding & selling us an RV we like & can afford. I just wanted you to know I feel Ron & all your staff at the White Lake store are truly an asset & put forth a good reputation for your store.
Pete Garabedian
MI

Shawn, I'll be thanking you for a long time. We are so very happy with our used '05 Damon Daybreak 3270 we purchased from you. Had a great trip to Greenbay, WI - snow and below zero temps - motorhome ran top notch even in this extreme cold. Can't wait for spring trips now. Thank you for all your help to make sure everything worked-out in our deal. You were a patient, good salesman and we appreciate it! Carla & Doug
Doug Cook
MI

This is a message of appreciation. My wife and I purchased a camper today (2/27/09) from the Mt. Clemens location. We would just like to thank the staff of the Mt. Clemens location. We left the store happy today with a camper and the belief that we were truly valued customers. I can't say enough about Salesman Bob Benton, the Sales Manager Mike, Service Technician Joe and the rest of the staff they are some of the most professional, and genuine people we have ever dealt with. With that said, when the time comes we will be a repeat customer.
Mike Morrow
MI

We wanted to write to let you ALL know how pleased we were when purchasing our "new" used fifth wheel last weekend. We picked it up in Wayland on a snowy Saturday and while we waited, we were entertained by Amanda in your shopping section, she gave us information and recommendations, but was in no way pushy - very refreshing!!! Our walk through with your technician Bob was AWESOME. He was very knowledgable, polite, and patient. He obvioulsy knows his stuff!! Your cleaning crew went above and beyond with our unit as it was absolutely spotless!!. All in all, it was a very pleasant experience with you, very customer-service oriented business. You've done a great job and we wanted to be sure that you all know how much we appreciate it. We will not hesitate to recommend you to others. Thanks again and HAPPY CAMPING!!! Jeff and Kirsten Platt Millington, MI
Kirsten And Jeff Platt
MI

In our RV shopping we found your consignment lot in Birch Run. As part of the service you offer your shop tested all gas appliances-a test that would not have been done if we bought from a third party!!! During that inspection the furnace malfunctioned and caught fire. NO DAMAGE OCCURRED. The 3rd party seller listed this unit "AS IS" and we are very glad you tested it prior, we are awaiting an answer to our new offer tothe third party seller. In our opinion your shop mechanics saved our lives and we owe them and General RV a thank you for the courage and integrity found in the employees of this fine company. Michael and Beth Carfagno
Michael Carfagno

Jill, it must be said, both you and Dave and those great mechanics in the shop are in our opinion, working far above your pay grades.
Mike Florida

Terry, Thank you!!!! For all your help we LOVE THE 5TH WHEEL. We spent four nights in it and the girls don't want to leave it. Or do Karlen or I. It is way nicer than I thought it would be. I'm glade we meet you even if over the web. You have been so kind and helpfull. I love every thing about this RV. Thank You Julie
Karlen Lorenzi
CA

Dear Sir. I would like to express to you my appreciation for the wonderful treatment my wife and I received during the purchase of our Motor home from your Wayland Mi. Store in October 2008. The courtesy and the attention to the details were FIRST CLASS. In particular, Bruce Ter Veen your sales manager. Bruce made the purchasing experience a pleasure. I would also like to mention Larry Klunder and the fine young man in the finance dept.. Josh. Should we ever buy another motor home, there is no question that we would travel from Cleveland Ohio again to deal with such a fine team of gentleman you have in Wayland store, many thanks. Please pass on my kudo
Santo Richard Bertino

Ms Green, This letter to thank you and your company for a great deal, my customer received his RV and he is very happy. We will keep you in mind for future orders and again many thanks to you and HAPPY NEW YEAR.
V- Twenty One Inc
FL

Bought this off e-bay Paul B. made this a perfect transaction, we drove 650 miles, very easy and fast no problems
Patrick Whaley
TN

Bought this off e-bay from Paul B. it was a smooth process- GREAT people- Fanstatic Customer Service- worth the drive- Love our T@B!
Scott Mcgarvey
MO

Wade, We had an issue where we bought a 2007 Starcraft Centennial 3606, at your camper show October of 2006. Along with loads of accessories, we bought an add-a-room to go with the camper. We camped for two seasons and I never got around to using the add-a-room, even though we had it with us. I’d bring the tools along thinking I’d get around to installing the hardware one day, but lounging around drinking beer always seemed like a better idea. Go figure? Anyway, this fall when I went to Winterize the camper I decided to go ahead and bite the bullet and install the add-a-room. I found that the room had a big chunky zipper, but the camper was delivered with the Velcro style awning. I called to see what you would do about it, expecting bad news. So we come to my reason for emailing you. I ended up working with Don in your parts department. He was incredibly helpful and performed his job very well, including excellent follow-up! This really goes a long way with me. My com
Wes Grove
MI

I would just like to express my gratitude for the PROFESSIONAL and EXPEDITIOUS service that I received from your staff. Specifically Monica Winberg, David Carlisle and John Gazdag. I work on the road for Sypris Test and Measurement. We recently had electrical problems with our van. These Professionals did an outstanding job in trouble shooting out problem and ensuring that the job was completed quickly and correctly. Their customer service is Top Rate. With our trailer down we would have lost a great deal of time and been put behind in our jobs of doing electronic calibrations for the FAA and National Weather Service. Again I would like to express our gratitude for a job well done. Please forward our thanks on to them for being tops in their fields.
David Bradley
FL

Wade, Thank you for coming to our resue while we were on the road this week. The pople at Mt. Clemens were great;every one of them. We were treated with respect and like we were important to them. Everyone seemed like they were all on the same page from the get go. I have to give Rick 5 stars! He was the best guy to work with. He went MORE than the extra mile to make sure we were all set to go. There were other warranty issues we asked about and he addressed every one of them without hesitation. We didn't expect him to, but he did. He fixed every problem we had and he had the best attitude about it all. He is definitley a keeper! Don't lose this guy to anyone! I had a cup of coffee to go and we were on the way . Thank you for everything. General RV has really been good to us. Jerry Garcia
Jerry & Sarah Garcia
MI

Cynthia,I just want to thank you again for all your help, in getting the right trailer for us, since our first choice was already spoken for, we were truly meant to have the trailer we got, the one that you recommend, as a second choice, you have made the process of buying a trailer from out of state, completely worry free, I am impressed that you went that extra mile to help us, and we do plan on buying a 2nd 5th wheel, at a later date, and you don't have to guess who I am going to call? Your customer service skills are 5 GOLD STARS in my book!!! General RV's are lucky to have you Thanks again Judy Wright, Moberly, MO
Judy Wright
MO

I want to thank all those involved, from my salesperson, to the VP of Operations, to the service personnel. Thank you General RV for taking the necessary and the above and beyond steps to make our family comfortable in our new purchase and for helping to bring this problem to a satisfactory resolve. I will tell anyone I know who is interested in purchasing to go to General RV. I will be a return customer for a very long time.
Jerry & Sarah Garcia
MI

Everything went off without a hitch. I brought my daughter with me as she wanted an adventure. We love our Jayco and the service we received was excellent... Thank you. The trailer is beautiful as you said, with lots of room for our family. We are getting ready to move it north to our permanent campsite on Friday. The planning has already started inside "The Creaming Eagle" (that's our name for the trailer now) to make it our own. Thank you Cynthia for helping us find a quality trailer at a price we could afford. I know we will enjoy it for years to come.
M K Watt

At this time I would like to tell you what a great experience we had buying a motor home from your facility. Your staff, Brian Sinatra and Adam Watterson were exceptional in helping us in every way they could. We are not forgetting you, thank, as you were there to take the work order right up to see that it was done. We will recommend your RV Center to any and all in our travels.
Roland & Jan Davis
MI

I just wanted to let you know the outstanding service I have been receiving from one of your employees. Terry Bader is one of a kind and in my opinion he is the best salesman I have came across over the last few months. My wife and I have been looking for some time now and Terry had done everything possible to help us. He has gone the extra mile and found out everything I need to know about trailers. I know there is no deal yet but that's not important right now. It’s all about Terry and his service he is providing. Excellent staff , #1 in my book.
Gary Ezekiel
MB

My wife and I could not be happier with our purchase! We truly enjoyed traveling this summer in our new RV. Sandy Green was excellent at assisting us on our purchase. Her attention to detail was also noted in ancillary purchase of curtains and additional battery capacity. We were also quite please in dealing with Kamal Miller. He was a joy to work with and very friendly and up front on matters of financial nature. I would highly recommend General RV to others.
Rich Dombrowski
ID

I want to pass onto the supervision, the incredible staff you have in Mt. Clemens. Particularly Bob (salesman) and Bryan (financial.) These gentlemen went out of their way to help my family and I get the 31’ 2009 Wildwood Travel Trailer that we wanted at the price I was able to afford and also worked within my time restraints. I was recommended by John Mayes and Gary Weiss of Port Huron. I am very pleased with the service in Mt. Clemens. Thank you very much and I will be passing on the message of getting to your stores.
David Harris
MI

I ask that you give Jill all the credit in the world for presenting your products in a low key, no pressure, fun and informative matter. She is the difference in your business department. Rusty is a huge asset to General RV and is worth whatever you pay him and more!! It is because of people like Rusty and Jill that will make your company successful.
Nick & Corina Vlassis
MI

We are very pleased with our salesman Mike Damico. Mike was very patient with us throughout the entire process even after we changed our minds on which unit we wanted over and over again. It is because of him that we will be back to General RV for years to come and recommend friends and family to do the same. It certainly is unusual in this day and age to be treated this well as an out of state buyer
chuck munz
PA

I own an RV and tow car that are equipped with the Smart Tire System. I needed a replacement for the sensor on my tow car. I went to the Smart Tire website looking for dealers. They had you company listed. I went to your website and found that your Wayland, MI store was on my route in Michigan. I called the store and was eventually connected to Carol in the parts department. She was very helpful. Several days later, I called her again and she explained that after several calls Smart Tire never responded to her calls. I found a source for the parts and called her again. We talked for a few minutes. She said that she would talk to her service department and contact the other stores to see who the ability to repair and reprogram the system. If she found someone who could do it in the time frame that I have available, she would email to me the information. Carol was always very pleasant and helpful on the phone. Her efforts went beyond just doing her job. Thank you.
Ed Davis
TX

We received a very efficient, yet thorough overview of the coach and retained much of it! The lady in the business office did a nice job on the paperwork. The sales manager was very cordial.
Robert Hutchings
IL

George, Just want to thank you for your time and patience with Sally and myself last Friday. I would never admit that I was nervous when Sally took the coach for her test drive but you made her comfortable and now I can't get her out of the driver's seat. Please thank Daryl and Brian for their work also. We realize it was the start of the holiday weekend and we are certain everyone wanted to get out early.
John Ratti

I do believe there is always room for improvement, but with General RV Center, I don't know where you can improve. You guys are outstanding!!!
Melinda Tote

I would just like to say thanks to a great staff at North Canton. We had problems with our new Fleetwood; even though we were not able to buy from you folks, you got us right in and fixed our problems. You helped us out of a tight spot with warranty, thanks to the RV tech and a special thanks to Victoria. She is a credit to your store…very thoughtful, patient and kind, thanks again.
Kelly Colwell
OH

I can only say that Anna and I have done nothing but rave about the General RV experience. I know for sure that our next coach will be through Gordie and your store. I also know that several of our fris have been very impressed with what we have told them of your Organization's, and your own personal commitment to make it right!
Joe Tester
NB
Find a Challenger 348 like ours

I want to give Jim, at the Wayland location, in your service department kudos for the great service he provided us when we needed service on our camper. I had the wrong time the service department was open and arrived an hour early. The shop was dark, but Jim was at his desk working. When Jim saw us he let us in the shop and insisted on taking care of us. Jim could have had us wait until the shop opened, but he didn't. Jim should be commended on going the extra mile for his customers. It is because of Jim that we will buy our next RV at General.
Gary Brown
MI

Our new trailer, Sydney Outback 32 BH that we bought from Mt. Clemens General RV was delivered yesterday. It is wonderful. Everyone at your location is so professional. Our salesperson, Edna was great as usual. The tech, Jason, who did our walkthrough, was outstanding as well. We bought our first trailer at an RV show back in 2000 from General and we came back to purchase our second RV from them as well. You can't go wrong with General RV.
Jeffrey and Leisa Wilson
MI

Sandy, I'm very happy of my purchase, the trailer was very clean like you told me. The personal of Brownstown are very professional and courteous the sales manager and the rest of the team. The trailer was prepared and washed just before we picked it up.
Eric Bradette
QC

Just wanted to give one of your employees a pat on the back. We took deliver this morning of a new motor home from your Mt Clemens lot. Darryl walked us through the coach one step at a time. I want you to know that Darryl did a very good job. This is the seventh new motor home that we've purchased (the fifth one from you) so we know what to expect when picking up a new motor home. Darryl was one of the best techs we've ever had. He was very knowledgeable and thorough in going over the coach with us. It was a pleasure talking with him. I also have to mention John Demick. We've always dealt with John in the past and frankly he is why we keep coming back. He has always bent over backward to make our buying experience a good one.
Pat Nowicki
MI

We were very pleased that we had made the trip to Mt Clemens and if the General RV lot there is an example of the company in general we were well pleased with the level of professionalism and the pleasant folks that we encountered.
Jennifer Miller
ON

Carol, made us feel important , Jim explained what was being done in service, Jamie did a great job of installing everything and Terry did an excellent job at delivering the 5th wheel and parking in the spot it was previously. Thanks to all of you for your dedicated and loyal service. Hopefully your management is aware how good you were in completing your assignments for our project.
Tom & Susan Panik

Words can say so little when someone has done so much, but we thank you with all our hearts! Thanks for a job well done!
Jerry Dopkowski

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